Welcome to the Oriental Trading Customer Service Knowledge Base
Customer Service
FAQ
Download an Order Form
Contact Us
Gift Card
How do I check the balance on my Gift Card?
How do I purchase a Gift Card?
How do I redeem a Gift Card?
How many Gift Cards can I use on one order?
What are the Gift Card Terms and Conditions?
What Gift Card amounts are available to purchase?
Shopping/Checkout
How do I change my order after I checked out?
How do I complete my purchase?
How do I order from my catalog?
Why didn't I receive my promotional offer?
Why is my shopping cart empty?
Why wasn't my credit card accepted?
Payment Options
How can I pay for my order?
What is Oriental Trading's mailing address?
What is PayPal?
Why am I receiving a billing information error during check out?
Rewards
How do I earn Rewards points?
How do I enroll in the Rewards program?
How do I redeem Rewards points?
How does the Rewards program work?
What is the Rewards program?
Security/Privacy
Do you share my information?
How do I opt-out of receiving email promotions from Oriental Trading?
How do I request to be removed from your catalog mailing list?
How secure is Oriental Trading's site?
Technical Issues
What are the browser requirements?
Why am I not able to log into my account?
Why am I receiving a technical error?
Shipping
What are the shipping rates and times?
Tracking Orders
How do I track my order?
Returns/Order Claims
How do I contact Oriental Trading about the order I received?
How do I return merchandise that I received?
International/Canadian Orders
How do I place an International Order?
I'm from Canada, how do I complete my purchase?
